Fb confronted the “worst outage” in years, CEO Mark Zuckerberg stated in a submit on October 6 and issued an apology for the troubles customers confronted as many of the social networking big’s providers went down for almost six hours on Monday. Zuckerberg additionally put out a staunch defence in opposition to the accusation that Fb prioritised revenue over security. In an extended word to Fb workers, Zuckerberg stated that the media protection misrepresented the corporate’s “work and our motives.” “Most of the claims do not make any sense,” he added. A whistleblower has testified earlier than the US Congress a few trove of inside paperwork that reportedly present how the corporate pushed for larger income whereas being cavalier about person security.
Frances Haugen, a former product supervisor at Fb, stated the social media big retains its algorithms and operations a secret. One among her most important arguments was that Fb’s enterprise mannequin is predicated on the Information Feed algorithm and engagement is such that it permits customers to work together with content material that may be dangerous. She additionally talked about Fb’s inside analysis that confirmed Instagram can have a unfavorable influence on younger individuals.
“The argument that we intentionally push content material that makes individuals indignant for revenue is deeply illogical,” Zuckerberg stated within the word, which he additionally shared on his Fb web page.
“We earn cash from adverts, and advertisers persistently inform us they do not need their adverts subsequent to dangerous or indignant content material. And I do not know any tech firm that units out to construct merchandise that make individuals indignant or depressed.”
Whereas Zuckerberg has made a number of counterarguments in defence of Fb’s insurance policies, he didn’t contact the subject of whether or not he may even testify earlier than the Congressional committee that Haugen spoke to in his 1,300-word rebuttal.
He additionally addressed the accusation that Fb’s introduction of Significant Social Interactions to Information Feed led to individuals seeing extra dangerous content material, saying this alteration confirmed fewer viral movies and extra content material from family and friends. This meant, he added, individuals would spend much less time on Fb however they did it as a result of it was “the fitting factor for individuals’s well-being.”
This was the primary public response from Zuckerberg to the whistleblower’s claims and comes after Fb and its different social media platforms suffered a almost six-hour international outage that impacted greater than 3.5 billion customers worldwide on Monday.